Catastrophic Injury Case Management
Our Director – Medico Legal & Rehabilitation Services has over 21 years experience in providing comprehensive case management services to children and adults who have sustained a catastrophic injury. All her staff receive on-going professional development and peer review support as stipulated in our ISO9000:2008 Quality Management System ensuring continual improvement of our capacity to meet client expectations.
We provide professional services based on a philosophy of ‘family-centred’ care which encourages client and family involvement in the rehabilitation process and promotes client empowerment. Our team of professional Case Managers are supported in their role by other experienced allied health staff and as a multi-disciplinary team, provide a ‘holistic’ approach to rehabilitation planning. This role encompasses regular liaison with treating doctors, allied health professionals, insurance providers, medical equipment suppliers, pharmacies and Area Health and Community Services staff.
Our catastrophic case management services are delivered in a flexible manner and are tailored to meet each individual’s particular circumstance. Our collaborative approach to rehabilitation planning ensures that all stakeholders are consulted on a regular and on-going basis.
We specialise in providing catastrophic case management services to adults and children who have sustained:
- Spinal Cord Injury (including ventilator-dependent clients)
- Traumatic Brain Injury
- Congenital Disabilities
We recognise that clients and their carers may require support and advice outside normal working hours, particularly when they first return to their home and local community. As such, all of our Case Managers are available 24 hours-a-day for emergency support at no extra charge. This additional personalised service offers peace of mind and provides invaluable support until the client is sufficiently confident in their own self-management and care.
Lighthouse Health Group services a diverse range of adult and paediatric clients throughout Australia and many of our clients have chosen to remain with us for many years.
Our Case Managers also offer local service providers with on-going support, training and mentoring in order for them to be able to establish and continue to provide rehabilitation services in the client’s own local community setting. This is particularly important for those clients returning to school or rural environments.